ThreePBX - Auto Attendant Scripts Auto Attendant

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Utilities Sample

Utilities

Sample #1

Thank you for calling (Company Name) Power and Gas.

This call may be recorded for quality assurance.

If you need to report a gas emergency or if you smell natural gas, please contact your local utility immediately.

You may press 8 for a list of utility emergency contact numbers.

Please choose from the following menu:

If your natural gas furnace requires service, please press 1

To speak with a sales representative, or for inquiries on current rates, please press 2

If you would like to make a payment, please press 3

For all other inquiries, please press 4

To repeat these options, please press 0


Sample #2

You have reached the (Company Name) Power billing and payments menu.

These options allow you to pay your bill and help manage a past due balance.

To hear your current balance and last payment received press 1

To Pay by phone with check, debit or credit card, or to hear about other ways to pay your bill press 2.

If you have received a disconnect notice or need help with a payment plan press 3

For our mailing address and list of payment locations press 4

For all other billing and payment matters press 5.

To repeat these options, press the star key

To return to the main menu press 9.


Sample #3

Thank you for calling the (City or Town) Wastewater Treatment District

If you know your party's extension, you may dial it any time

To report a sewage back-up or other sewer emergency

For customer support, press 1

For construction or engineering, press 2

For a dial-by name directory, press 8

To return to the main menu, press 9

To speak with an operator, press 0 or stay on the line and someone will be with you shortly.