Banking Sample Scripts

Banking

Sample #1

Thank you for calling (Company Name) Bank.

Please listen carefully as our menu options have changed.

If you know your party's 4-digit extension, press 1

For Online or Mobile Banking Questions, press 2

For Debit Card Related Questions, press 3

For Questions regarding a Loan, press 4

For Questions Regarding our Telephone Banking Service, press 5

To hear these options again, press 6

For all other inquiries, please remain on the line for a member of our Access Banking Center to assist you.

Sample #2

Welcome to (Company Name) Bank.

For online banking support and password resets, press 1.

For debit card support and PIN resets, press 2.

For voice banking support and passcode resets, press 3

For our automated telephone banking system, press 4.

For all other account questions or inquiries, press 5

Sample #3

Thank you for calling (Company Name) Bank.

To expedite your call, please select from one of the following options:

Consumer eBanking, press 1

Business eBanking, press 2

Remote Deposit, press 3

ACH Services for Business eBanking, press 4

Debit Card Support, press 5

Credit Card Support, press 6

Inquire about foreclosure avoidance options, press 7

To repeat these options, press 8